Terms and Conditions of Use

1. Introduction

Welcome to Yogaloupe, a platform dedicated to booking yoga classes, workshops and retreats in collaboration with partner schools. The Yogaloupe platform brings together users (hereinafter referred to as ‘students’) wishing to book yoga classes, workshops or retreats, and partner schools and teachers (hereinafter referred to as ‘schools’). By using the platform, users and schools accept these General Terms and Conditions of Use (hereinafter ‘GTCU’).

1A. How does our service work?

We make it easy for you to compare the classes, workshops and retreats offered by different yoga schools. When you book a class, workshop or retreat on our platform, you enter into a contract directly with the schools. The information presented on our platform is based on data provided by the schools.

1B. Comments

Each comment score is between 1 and 10. To get the overall score you see, we add up all the feedback scores we received and divide the total by the number of feedback scores we received. You can leave a comment for a school via our Platform and change it at any time.

1C. Prices

The fees displayed on our platform are set by the schools. When you book a class, workshop or retreat on our platform, you agree to pay the price indicated for that service, as well as any other applicable fees and taxes (for example, any additional fees). Taxes and fees may vary depending on various factors, including the country in which the school is located, the type of service offered or the duration of the experience.

2. Booking process

Students book directly via the platform. Schools receive payments in accordance with the conditions specified in the ‘Cancellation and refund policy’ section. Payment for bookings is secure via our partner Stripe. The Yogaloupe platform takes a 15% commission from the schools (10% service charge + 5% to cover Stripe fees).

3. Cancellation and refund policy for students

3A. Classes

  1. Cancellation within 6 days of booking (if made at least 1 month before the start of the classes) :
    100% refund.
  2. Cancellation up to 48 hours before the start of the classes :
    Refund of the amount paid less 5% for Stripe fees.
  3. Cancellation less than 48 hours before the start of the classes :
    No refund. The school is credited the amount of the reservation after deduction of 15% for platform fees.

Example for a classes costing EUR 10.00:

  1. Refund of EUR 10.00 (cancellation within 6 days).
  2. Refund of EUR 9.50 (cancellation up to 48 hours).
  3. No refund. The School receives EUR 8.50, and EUR 1.50 is retained by the platform (cancellation less than 48 hours).

Any classes booked less than 48 hours before it is due to start will be automatically debited, with no possibility of refund.

3B. Workshops

  1. Cancellation within 6 days of booking (if made at least 2 months before the start of the workshop) :
    100% refund.
  2. Cancellation up to 1 month before the start of the workshop :
    Refund of the amount paid less 5% for Stripe fees.
  3. Cancellation less than 1 month before the start of the workshop :
    No refund. The school is credited the amount of the reservation after deduction of 15% for platform fees.

Example for a workshop costing EUR 150.00:

  1. Refund of EUR 150.00 (cancellation within 6 days).
  2. Refund of EUR 142.50 (cancellation up to 1 month).
  3. No refund. The School receives EUR 127.50, and EUR 22.50 is retained by the platform (cancellation less than 1 month).

Any workshop booked less than 1 month before it is due to start will be automatically debited, with no possibility of refund.

3C. Retreats

  1. Cancellation within 6 days of booking (if made at least 4 months before the start of the retreat) :
    100% refund.
  2. Cancellation up to 3 months before the start of the retreat :
    Refund of the amount paid less 5% for Stripe fees.
  3. Cancellation less than 3 months before the start of the retreat :
    No refund. The school is credited the amount of the reservation after deduction of 15% for platform fees.

Example for a retreat costing EUR 1'500.00:

  1. Refund of EUR 1'500.00 (cancellation within 6 days).
  2. Refund of EUR 1'425.00 (cancellation up to 3 months).
  3. No refund. The School receives EUR 1'275.00, and EUR 225.00 is retained by the platform (cancellation less than 3 months).

Any retreat booked less than 3 months before it is due to start will be automatically debited, with no possibility of refund.

In the event of cancellation of a course, workshop or retreat by the school, for whatever reason, the school is obliged either to offer an equivalent service on dates convenient to the student, or to make a full refund.

4. User commitments

4A. Students

Students undertake to provide accurate information when booking and to comply with the cancellation policies described.

4B. Schools

The Schools undertake to honour confirmed bookings and to comply with the refund conditions established by the platform.

5. Payments and fees

All payments are processed via Stripe. The platform charges a 15% commission on the total amount of each booking: 10% for service fees and 5% for Stripe transaction fees.

6. Limitation of liability

The platform acts solely as an intermediary between students and schools. It cannot be held liable in the event of cancellation, dispute or problem relating to the user experience.

7. Modification of the GTCU

The platform reserves the right to modify these GTCU at any time. Users will be informed of any changes via a notice on the site.

8. Contact

If you have any questions or complaints, please contact our customer service department at namaste@yogaloupe.com.

9. Tax declaration and VAT

Each School is responsible for the declaration and payment of its VAT, as well as any other applicable tax, in accordance with the legislation in force in its country or region. The Yogaloupe platform cannot be held responsible for the tax obligations of the Schools.

10. Applicable law and jurisdiction

In the event of a dispute relating to the use of the platform or to a reservation, the competent court will be that of the registered office of Yoga Loupe SNC, chemin des cygnes 1, 3960 Sierre, Valais, Switzerland.

11. Rules and ethics

To ensure a respectful and high-quality experience on our Platform, the following rules apply:

For Students

A Student account may be suspended or deleted by the Platform administrator in the following cases:

  • Publication of hateful, abusive or defamatory comments;
  • Non-compliance with established refund conditions;
  • Complaints concerning aspects explicitly accepted in these GTCU.

For Schools

A School account may be suspended or deleted by the Platform administrator in the following cases:

  • Non-compliance with bookings made (for example, overbooking or unjustified cancellation);
  • Students being encouraged to bypass the Platform to book directly and avoid the applicable fees;
  • Reports by Students of abusive, inappropriate or violent behaviour during classes, workshops or retreats.

We reserve the right to investigate any breach of these rules and to take appropriate measures to ensure the safety and quality of the services offered.

12. Confidentiality and account management

All information collected on the Yogaloupe platform is strictly confidential and will not be shared with or sold to third parties. This data is only used to ensure the proper functioning of the services offered by the platform.

Creating an account is mandatory:

  • For students, this step is necessary in order to finalise a purchase, publish a comment or save a favourite.
  • For schools, it allows them to create their classes, workshops and retreats, receive their payments and have an overview of their transactions.